Shipment Conditions

 

Here you will find all information about shipment conditions. If there is no answer to your question, you are welcome to contact us at any time using the Enquiry Form.

Delivery Countries

We exclusively deliver to countries that can be selected when ordering online, i.e. these are currently Germany, Austria, and Belgium. If you would like us to deliver to another country, please send us a message through our Enquiry Form and specify the item, quantity and destination country.

Delivery Time

Ordered goods are delivered within approximately 3-5 working days of full payment. If we cannot deliver the ordered goods, for example due to an unforeseeable surge in demand, we will inform you of any delays caused by this immediately. 

Delivery Company

We generally deliver parcels using the delivery service »DPD or oder »DHL. Once your parcel is given to DPD, you will receive a tracking code that you can use to track the status of your delivery.

Shipping Fees 

In addition to the specified product price, we charge a flat-rate shipping fee for each delivery per order. All fees include statutory VAT and are shown in the order process. 

Shipping Fees Germany

Regardless of the order value, we charge a flat-rate shipping fee of EUR 5.

Free shipping on orders over EUR 200. Please note that you have to cover the shipping costs of returning the product back to us.

 

Shipping fees - abroad

The flat-rate shipping fee is charged per delivery address and depends on the country of delivery.

Countries of delivery: 

Zone 1: Belgium, Luxembourg, Netherlands, Austria: EUR 9

Zone 2: Denmark, Czech Republic: 10 EUR

Zone 3: France, Great Britain:13 EUR

Zone 4: Italy, Poland, Slovakia, Slovenia, Hungary: 16 EUR

Zone 5: Ireland, Portugal, Sweden, Spain: 19 EUR

Zone 6: Estonia, Finland, Croatia, Latvia, Lithuania: 23 EUR

Zone 7: Bulgaria, Greece, Romania: EUR 40

 

Free shipping on orders over EUR 200. Please note that you have to cover the shipping costs of returning the product back to us.